Shipping & Returns
At AK Bridal, we want your ordering experience to be as seamless as possible. Please review the following information carefully before placing your order, especially if you are shopping for an upcoming wedding, prom, or special event.
Estimated Arrival Time
Your estimated arrival time consists of processing/production time PLUS shipping time.
Processing time is the amount of time required for your gown or item to be prepared, produced, or made ready for shipment. Shipping time begins after your order has completed processing and has shipped.
Selecting expedited or priority shipping does not shorten the production or processing time of your order.
If you need an item by a specific date, we strongly recommend contacting AK Bridal before placing your order so that we can help determine whether your selected style can reasonably arrive in time.
Processing & Production Times
Processing times vary depending on the item, availability, and whether the item is in stock, quick ship, made-to-order, or custom.
In-Stock & Quick-Ship Items: Approximately 1–7 business days before shipment.
Standard & Made-to-Order Items: Production may take approximately 2–8 weeks, depending on the designer, style, size, color, and availability.
Custom & Special-Order Items: Production may take approximately 6–10 weeks or longer depending on the specifications of the order.
Sample Sale & Ready-to-Ship Items: Typically process within 1–2 business days.
These timeframes are estimates and are not guaranteed delivery dates.
Shipping Options
After your order has completed processing or production, the shipping method selected at checkout determines the estimated transit time.
Standard Shipping — $19.95
Estimated 3–10 business days after order processing.
Expedited Shipping — $39.95
Estimated 3–5 business days after order processing.
Priority Express Shipping — $59.95
Estimated 1–3 business days after order processing.
Please remember that expedited and priority shipping apply only to shipping transit time after your order is ready to ship. They do not expedite gown production.
Event Dates & Rush Orders
When ordering for a wedding, prom, gala, or other scheduled event, please allow adequate time for production, shipping, fittings, and any alterations that may be necessary.
If your event date is approaching, please contact AK Bridal before ordering. Rush production or expedited processing may be available for certain styles but must be confirmed before purchase. Additional fees may apply.
Placing an order with expedited shipping does not automatically qualify the order for rush production.
Order Changes
Please review your style, size, color, measurements, quantity, shipping address, and other selections carefully before submitting your order.
Because many of our gowns and formalwear items are special-order or made-to-order merchandise, changes may not be possible once an order has entered processing or production.
If you need to request a change, contact AK Bridal as soon as possible. We cannot guarantee that a requested change can be made after an order has been submitted.
Shipping Address Changes
Please verify your shipping address carefully at checkout.
If you need to change your address before your order ships, contact AK Bridal immediately. We will make every reasonable effort to update the address when possible.
Once an order has shipped, address changes may be subject to carrier restrictions and additional fees. AK Bridal is not responsible for delays caused by incorrect or incomplete addresses provided at checkout.
Tracking & Delivery
Tracking information will be provided when available after your order ships.
Carrier transit times are estimates and may be affected by weather, holidays, carrier delays, destination accessibility, or other circumstances outside of AK Bridal's control.
AK Bridal is not responsible for carrier delays after a package has been transferred to the shipping carrier; however, we will assist customers with available tracking information and appropriate carrier inquiries.
Returns & Exchanges
Because many bridal gowns, bridesmaid dresses, formal gowns, and special-order items are produced or ordered specifically according to the customer's selected style, color, and size, eligibility for returns or exchanges may be limited.
Items designated as Final Sale, Sample Sale, Clearance, Custom, Personalized, or Special Order are not eligible for return or exchange unless otherwise stated.
For eligible merchandise, customers should contact AK Bridal promptly after delivery and before returning any item. Items returned without prior authorization may not be accepted.
To qualify for an approved return or exchange, merchandise must be unworn, unaltered, unwashed, undamaged, and returned with all original tags and packaging.
Shipping charges are non-refundable unless AK Bridal determines that an incorrect or defective item was sent.
Sizing
Formalwear sizing may differ from everyday clothing sizes. Customers are responsible for reviewing the AK Bridal Size Guide and selecting their size based on their measurements.
Ordering a smaller size with the intention of losing weight before an event is not recommended.
When measurements fall between sizes, alterations may be necessary to achieve the desired fit.
AK Bridal cannot guarantee that a standard-size garment will fit without alterations.
Alterations
Alterations are not included in the purchase price unless specifically stated.
Even when a gown is ordered according to the customer's measurements or size chart, alterations may still be necessary for the desired fit, length, or styling.
Colors & Product Appearance
Actual garment colors may vary slightly from what appears on your screen due to lighting, photography, monitor settings, dye lots, and fabric characteristics.
When coordinating multiple members of a wedding party, we recommend placing orders as close together as possible when practical, since dye-lot variations can occur.
Damaged or Incorrect Items
Please inspect your order promptly upon delivery.
If you believe you received an incorrect or defective item, contact AK Bridal as soon as possible with your order information and photographs showing the issue.
Do not wear, alter, wash, or remove tags from an item you believe is incorrect or defective before contacting us.
Cancellations
Because special-order and made-to-order merchandise may enter processing or production shortly after purchase, orders are not guaranteed to be cancellable after they are placed.
Contact AK Bridal immediately if you need to request a cancellation. If production or fulfillment has already begun, cancellation may not be available.
Before You Order
If you are unsure about sizing, processing time, availability, shipping, or whether a gown can arrive before your event, please contact AK Bridal before completing your purchase.
We would much rather help you choose the appropriate option before your order is placed than have you risk selecting a gown that cannot reasonably arrive in time for your event.
By placing an order with AK Bridal, you acknowledge that processing/production time and shipping/transit time are separate and that estimated arrival dates are not guaranteed.